Hikvision places a strong emphasis on customer satisfaction and support. It provides comprehensive pre-sales and post-sales services, including technical support, training, and maintenance, to ensure that customers get the most out of their security systems.

Despite its rapid growth and success, Hikvision has faced scrutiny and criticism over concerns related to privacy and human rights, particularly regarding its involvement in projects such as mass surveillance systems. The company has taken steps to address these concerns, including enhancing privacy protections and engaging with stakeholders to promote responsible and ethical use of its technology.

Overall, Hikvision continues to play a significant role in shaping the global security industry, leveraging its cutting-edge technologies and commitment to innovation to provide effective and reliable solutions for a wide range of security challenges.